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 Problems
with old System:
- Placing
an order was taking 20 minutes per product for
External Sales Reps. Total orders often took
over an HOUR to place!
- There
was no consistency between the layout of Quotes,
Invoices and Purchase Orders between Head Office
and the Remote Offices.
- Product
Catalogues were being shipped to each and every
customer and potential customer in two
three-inch binders.
- Products
were repeatedly out-of-date before the catalogues
even reached the customers.
The
Spectralis "advantage of  nitiative":
By
centralizing AIAs product line and customer information
on a Centralized SQL server, and creating a Web-based
Interface for the Remote Offices, AIA's External
Sales Reps are able to place Orders in minutes
(not hours)!
All
Quotes, Invoices, Purchase Orders, and Credit
Applications were created in template format using
Cascading Style Sheets so that the name, address
and phone number of each Remote Office are automatically
input into the form based on the username of each
unique Sales Rep. In this way, all forms are consistent
throughout the company, regardless of originating
office.
By
accessing the same Product and Client Database
as the Sales Reps, and creating a Public Web Interface,
customers are now able to view Products and Pricing
in real-time. Customers are now directed to AIAs
Online Catalogue, instead of being sent out through
the Post Office.
Other
benefits to AIAs Spectralis advantage:
- Previous
Clients can log in and see a list of their past
orders. They can then choose to re-order an
old product or full order.
- AIAs
internal staff can update their Product Catalogue
at any time, with the click of a mouse.
- AIA
has established "customized catalogues"
for their clients to enable to see only personalized
Promotional Products for their own staff to
order from. Special Pricing, products, and payment
options are available to these groups, based
on Username.
- Customers
can view AIAs online catalogue and submit orders
24 hours a day, 7 days a week
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